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Stretch: Kwelani Insurance, from a claims backlog to cost to organization
The prompt
Kwelani Insurance, a South African car and home insurer, has a claims backlog. Customers wait about 21 working days for a decision, against about 7 working days at its main rivals. The exhibit shows the daily capacity of each step. The COO asks why, and how to fix it without raising cost.
Your interviewer will share data as you ask for it. Ask clarifying questions, state a hypothesis, then lay out your structure out loud before you calculate.
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