Stretch: Kwelani Insurance, from a claims backlog to cost to organization
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The prompt
Kwelani Insurance, a South African car and home insurer, has a claims backlog. Customers wait about 21 working days for a decision, against about 7 working days at its main rivals. The exhibit shows the daily capacity of each step. The COO asks why, and how to fix it without raising cost.
Stretch case, interviewer-led. It starts as operations (steps 1 to 6), switches to cost at step 7 when the COO adds a 10 percent cost target, and switches to organization at step 9 when the interviewer shares the team structure.
Practice with a partner
1. Send the interviewer link to a friend. They read the case aloud and hold the answers.
2. You open the candidate view: you see only the prompt, a timer and a notes box.
3. Speak the case out loud. Your partner shares data when you ask, then scores you with the rubric.
Interviewer view
For the person running the case
Candidate view
For the person answering the case
My notes on this case
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