Candidate view
Where the value of a new system leaks away
The prompt
Using the chart above: the fictional bank's business case assumed every relationship manager (a banker who looks after a set of clients) would use the new client system fully, adding MYR 20,000 of extra revenue each per year (illustrative). Six months in, the bank says the system "is not working". Measure adoption, find the biggest drop, and put a number on the gap.
Your interviewer will share data as you ask for it. Ask clarifying questions, state a hypothesis, then lay out your structure out loud before you calculate.
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