What a flatter claims unit saves
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| Level | Span today | Roles today | Span proposed | Roles proposed |
|---|---|---|---|---|
| Claims handlers (front line) | not a manager | 960 | not a manager | 960 |
| Team leaders | 8 | 120 | 12 | 80 |
| Claims managers | 5 | 24 | 8 | 10 |
| Heads of claims | 4 | 6 | layer removed | 0 |
| Director | 6 | 1 | 10 | 1 |
| All manager roles | total | 151 | total | 91 |
The prompt
Using the table above: the fictional insurer pays each manager about EUR 90,000 a year and each claims handler about EUR 50,000, both including social charges (illustrative numbers). How many manager roles does the new design remove, what does it save each year, and what share of the unit's people cost is that?
Practice with a partner
1. Send the interviewer link to a friend. They read the case aloud and hold the answers.
2. You open the candidate view: you see only the prompt, a timer and a notes box.
3. Speak the case out loud. Your partner shares data when you ask, then scores you with the rubric.
Interviewer view
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Candidate view
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Clarifying questions, with the interviewer's answers
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