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Case type triage

Which case type is this?

A one-page guide to recognizing the case type from the client's question, with ten prompts to classify.

9 min1 lesson Last reviewed
Start the lesson Which case type is this?

Key takeaways

  • Recognize the case type from the client's main question.
  • Listen for the decision or the question: "why did profit fall" is profitability, "should we enter" is market entry, "how many" is a guesstimate, "should we buy" is M&A.
  • Spot mixed cases and their sub-questions.
  • Classify prompts quickly under time pressure.
By the end you will be able to
  • Recognize the case type from the client's main question
  • Spot mixed cases and their sub-questions
  • Classify prompts quickly under time pressure