Channel shift at a passport office
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The prompt
A passport office in a fictional country handles 1.2 million applications a year: 80 percent in person at a cost of USD 30 each and 20 percent online at USD 6 each. If the online share rises to 60 percent, how much does the office save each year?
Practice with a partner
1. Send the interviewer link to a friend. They read the case aloud and hold the answers.
2. You open the candidate view: you see only the prompt, a timer and a notes box.
3. Speak the case out loud. Your partner shares data when you ask, then scores you with the rubric.
Interviewer view
For the person running the case
Candidate view
For the person answering the case
Clarifying questions, with the interviewer's answers
My notes on this case
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