Making operations better, and planning for what can go wrong

A clinic pharmacy in Singapore with one pharmacist

Prints the prompt and every part you have revealed so far.

New to this industry?Start with its one-minute summary: Healthcare providers and payers

The prompt

A clinic pharmacy in Singapore has one pharmacist. Each prescription takes 4 minutes on average. 12 prescriptions arrive an hour. The clinic expects patients to rise to 13.5 an hour next year. How long will patients wait, and what should the clinic do? (Fictional clinic, illustrative figures.)

Practice with a partner

1. Send the interviewer link to a friend. They read the case aloud and hold the answers.

2. You open the candidate view: you see only the prompt, a timer and a notes box.

3. Speak the case out loud. Your partner shares data when you ask, then scores you with the rubric.

Interviewer view
For the person running the case
Open WhatsApp (share the interviewer view link, opens in a new tab)
Candidate view
For the person answering the case
Open WhatsApp (share the candidate view link, opens in a new tab)

Print interviewer sheet

Your turn first

Before you reveal anything, sketch your structure and your first move here.

Clarifying questions, with the interviewer's answers

My notes on this case

Write anything you want to remember. Only you can see it.

0 of 5,000 characters. Saves automatically.