Standard: Cutting waiting times at a government service center
New to this industry?Start with its one-minute summary: Government, public sector and non-profits
The prompt
A Saudi government agency wants to cut the average wait at its main service center from about 90 minutes to under 30 minutes, without a big rise in running costs. How would you approach this?
Difficulty: Standard. Format: candidate-led, with interviewer dialogue. Industry: Public sector. Region: Saudi Arabia. Interview length: about 30 minutes. The company is fictional and all figures are illustrative.
Practice with a partner
1. Send the interviewer link to a friend. They read the case aloud and hold the answers.
2. You open the candidate view: you see only the prompt, a timer and a notes box.
3. Speak the case out loud. Your partner shares data when you ask, then scores you with the rubric.
Interviewer view
For the person running the case
Candidate view
For the person answering the case
My notes on this case
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